IMPROVING COMMUNICATION IN SELF-EVALUATION PROCESSES OF QUALITY AT UNIVERSITIES

Article Sidebar

Portada del número 10
PDF (Spanish) HTML (Spanish) EPUB (Spanish)
Published: Mar 18, 2020
DOI: https://doi.org/10.37135/chk.002.10.10
Keywords:
Communication, universities, quality assessment, self-assessment, accreditation

Main Article Content

Diego Fabián Raza Carrillo
Universidad Andina Simón Bolívar, Sede Ecuador. Quito, Ecuador
http://orcid.org/0000-0003-3258-6344

Abstract

The objective of this reflection paper is to identify communication problems in university self-evaluation procedures and suggest actions to overcome them. The methodology used had a qualitative nature through the direct observation of communication in self-assessment processes in two Ecuadorian universities. From the identification of the main problems that, according to the literature, are presented in the communicative process, the experience observed at these two universities considered for this study is contrasted, and thus, recommendations are established to improve communication along with the processes of university quality self-assessment. The result of this study suggests that there are some communication problems in university self-evaluation such as: the use of one-way linear communication models, inaccurate message coding, use of euphemisms, defensive practices, isolation and self-absorption by evaluators and evaluated parts. From these results, actions that according to the theory could contribute to overcoming these problems are suggested. The importance of the study lies on the need to identify elements that influence university self-evaluation processes, and the way to handle them out.

Downloads

Download data is not yet available.

Article Details

How to Cite
Raza Carrillo, D. F. (2020). IMPROVING COMMUNICATION IN SELF-EVALUATION PROCESSES OF QUALITY AT UNIVERSITIES. CHAKIÑAN, Journal of Social Sciences and Humanities, 10, 144-156. https://doi.org/10.37135/chk.002.10.10
Issue
No. 10: Abril de 2020
Section
REFLECTION ARTICLES

Responsibility of the authors:
The authors are responsible for the ideas and data collected in the manuscripts. They are additionally accountable for the fidelity of the information, the correction of the citations, the right to publish any material included in the text, and the presentation of the manuscript in the format required by the Journal (WORD template). A manuscript forwarded to CHAKIÑAN must not have been published before, nor must it have been submitted to another means of publication.

Copyright:
Published articles do not necessarily compromise the viewpoint of the CHAKIÑAN JOURNAL. The Journal is aligned to the policy of the licence de Creative Commons Reconocimiento-No comercial 4.0 Internacional (CC BY-NC 4.0). Each author retains the right to the paper published in the Chakiñan journal.

Privacy statement

The personal data and email addresses entered in this magazine will be used exclusively for the purposes stated by the publication and will not be available for any other purpose or person.

How to Cite

Raza Carrillo, D. F. (2020). IMPROVING COMMUNICATION IN SELF-EVALUATION PROCESSES OF QUALITY AT UNIVERSITIES. CHAKIÑAN, Journal of Social Sciences and Humanities, 10, 144-156. https://doi.org/10.37135/chk.002.10.10

Share

Crossref
Scopus
Google Scholar
Europe PMC

References

Adler, R., Du Pré, A. & Rodman, G. (2013). Understanding Human Communication. Oxford, Inglaterra: Oxford University Press.

Adler, R., Du Pré, A. & Rodman, G. (2018). Essential Communication. Oxford, Inglaterra: Oxford University Press.

Araujo, S. M. (2014). La evaluación y la Universidad en Argentina: Políticas, enfoques y prácticas. Revista de la educación superior, 43(172), 57–77.

Becerra, M. & Gupta, A. K. (2003). Perceived Trustworthiness within the Organization: The Moderating Impact of Communication Frequency on Trustor and Trustee Effects. Organization Science, 14(1), 32–44.

Borroto Cruz, E. R. & Salas Perea, R. S. (2004). Acreditación y evaluación universitarias. Educación Médica Superior, 18(3), 1–1.

Cardoso Nunes, L. (2006). As dimensões da auto-avaliação institucional: Tecendo redes de redes. Ensaio: Avaliação e Políticas Públicas em Educação, 14(52), 339–348. doi: 10.1590/S0104-40362006000300004

CONEA. (2009). Evaluación de Desempeño Institucional de las Universidades y Escuelas Politécnicas del Ecuador. Quito: CONEA.

Consejo de Aseguramiento de la Calidad de la Educación Superior. (2019). Modelo de evaluación externa de universidades y escuelas politécnicas 2019. Quito: Consejo de Aseguramiento de la Calidad de la Educación Superior.

Davison, W. P. (1959). On the Effects of Communication. The Public Opinion Quarterly, 23(3), 343–360.

De Vincenzi, A. (2013). Evaluación institucional y mejoramiento de la calidad educativa en tres universidades privadas argentinas. Revista iberoamericana de educación superior, 4(9), 76–94.

Eisenberg, E. M. & Witten, M. G. (1987). Reconsidering Openness in Organizational Communication. The Academy of Management Review, 12(3), 418–426. doi: 10.2307/258509

Garicano, L. & Wu, Y. (2012). Knowledge, Communication, and Organizational Capabilities. Organization Science, 23(5), 1382–1397.

Garnett, J. L., Marlowe, J. & Pandey, S. K. (2008). Penetrating the Performance Predicament: Communication as a Mediator or Moderator of Organizational Culture’s Impact on Public Organizational Performance. Public Administration Review, 68(2), 266–281.

Guetzkow, H. & Simon, H. A. (1955). The Impact of Certain Communication Nets upon Organization and Performance in Task-Oriented Groups. Management Science, 1(3/4), 233–250.

Harbring, C. (2006). The Effect of Communication in Incentive Systems: An Experimental Study. Managerial and Decision Economics, 27(5), 333–353.

Hellweg, S. A. & Phillips, S. L. (1982). Communication and Productivity in Organizations. Public Productivity Review, 6(4), 276–288. doi: 10.2307/3380183

Hynes, G. E., Worley, R. B. & Dyrud, M. A. (2002). Strategies for Teaching Managerial Communication. Business Communication Quarterly, 65(3), 86–92. doi:10.1177/108056990206500311

Johnson, A. M. & Lederer, A. L. (2005). The Effect of Communication Frequency and Channel Richness on the Convergence between Chief Executive and Chief Information Officers. Journal of Management Information Systems, 22(2), 227–252.

Joshi, A. W. (2009). Continuous Supplier Performance Improvement: Effects of Collaborative Communication and Control. Journal of Marketing, 73(1), 133–150.

Kuhn, T., Ashcraft, K. & Cooren, F. (2017). The Work of Communication: Relational Perspectives on Working and Organizing in Contemporary Capitalism. New York, NY: Routledge.

Kuhn, T., Ashcraft, K. & Cooren, F. (2019). Introductory Essay: What Work Can Organizational Communication Do? Management Communication Quarterly, 33(1), 101–111. doi:10.1177/0893318918809421

Labraña Vargas, J. (2018). De qué hablamos cuando hablamos de universidades. El Estado Chileno y la idea contemporánea de la universidad. Avaliação: Revista da Avaliação da Educação Superior (Campinas), 23(3), 834–847. doi:10.1590/s1414-40772018000300015

Lemaitre, M. J., Maturana, M., Zenteno, E. & Alvarado, A. (2012). Cambios en la gestión institucional en universidades, a partir de la implementación del Sistema Nacional de Aseguramiento de la Calidad: La experiencia chilena. Calidad en la educación, (36), 21–52. doi:10.4067/S0718-45652012000100001

Lewis, L. (2019). Organizational Change: Creating Change Through Strategic Communication. Hoboken, NJ: Wiley-Blackwell.

López Leyva, S. (2007). Evaluación institucional y factores de cambio: La percepción de los académicos de tres universidades del noroeste de México. Revista de la educación superior, 36(144), 7–22.

Madrigal Torres, B. (2009). Habilidades directivas. México: McGraw Hill Interamericana.

Marquina, M. (2008). Académicos como pares evaluadores en el sistema argentino de evaluación de universidades: Diez años de experiencia. Revista de la educación superior, 37(148), 7–21.

Melcher, A. J. & Beller, R. (1967). Toward a Theory of Organization Communication: Consideration in Channel Selection. The Academy of Management Journal, 10(1), 39–52. doi: 10.2307/255243

Miranda J., C. (2007). Educación superior, mecanismos de aseguramieto de la calidad y formación docente: Un debate pendiente en Chile. Estudios pedagógicos (Valdivia), 33(1), 95–108. doi:10.4067/S0718-07052007000100006

Monge, P. R., Cozzens, M. D. & Contractor, N. S. (1992). Communication and Motivational Predictors of the Dynamics of Organizational Innovation. Organization Science, 3(2), 250–274.

Moorcroft, D. (2003). Linking communication strategy with organizational goals. Strategic Communication Management, 7(6), 24.

Muchinsky, P. M. (1977). Organizational Communication: Relationships to Organizational Climate and Job Satisfaction. The Academy of Management Journal, 20(4), 592–607. doi: 10.2307/255359

Murray, W. (1965). Effective Communication as a Means of Integrating an Organization. Management International, 5(2/3), 185–200.

Nadziakiewicz, M. (2016). The Role of Soft Skills in Decision Making by Auditors. Rola Kompetencji Miękkich W Podejmowaniu Decyzji Przez Audytorów, (94), 151–159.

Pedrosa, N., Feitosa, D., Dai Prá Martens, C. & Ferreira da Silva, L. (2018). Relevância dos soft skills em gerenciamento de projetos globais. Revista Gestão & Tecnologia, 18(3), 245–260.

Rama, C. (2006). La tercera reforma de la educación superior en América Latina y el Caribe: Masificación, regulaciones e internacionalización. Revista Educación y Pedagogía, 18(46), 13–24.

Rao, M. S. (2018). Soft skills: Toward a sanctimonious discipline. On the Horizon, 26(3), 215–224. doi:10.1108/OTH-06-2017-0034

Raza, D. F. (2019). Evaluación y acreditación universitaria en Ecuador. Revista de Educación Superior en América Latina, 0(6). Recuperado de http://rcientificas.uninorte.edu.co/index.php/esal/article/viewFile/12183/214421443896

Richmond, R. (2011). Developing a sustainable leadership communication strategy. Strategic Communication Management, 15(8), 10.

Romanescu, M. L. (2016). The Importance of Managerial Communication in the Activity of a Firm. Annals of the University Dunarea de Jos of Galati: Fascicle: XVII, Medicine, 22(3), 29–33.

Shimizu, K. (2017). Senders’ Bias: How Can Top Managers’ Communication Improve or Not Improve Strategy Implementation? International Journal of Business Communication, 54(1), 52–69. doi:10.1177/2329488416675449

Smidts, A., Pruyn, A. Th. H. & Riel, C. B. M. van. (2001). The Impact of Employee Communication and Perceived External Prestige on Organizational Identification. The Academy of Management Journal, 44(5), 1051–1062.

Spitzberg, B. H. & Cupach, W. R. (2012). Handbook of Interpersonal Competence Research. New York, NY: Springer Science & Business Media.

Theurelle-Stein, D. & Barth, I. (2017). Les soft skills au coeur du portefeuille de compétences des managers de demain. Revue Management et Avenir, (95), 129–151. doi:10.3917/mav.095.0129

Villavicencio, A. (2017). Calidad, excelencia y evaluación en la universidad ecuatoriana. Quito: Paradiso Editores.

Yale, R. N. (2014). The Impromptu Gauntlet: An Experiential Strategy for Developing Lasting Communication Skills. Business & Professional Communication Quarterly, 77(3), 281–296. doi:10.1177/2329490614537874