CHATBOTS EDUCATIVOS EN LA INTERACCIÓN, EL APRENDIZAJE Y LA SATISFACCIÓN ESTUDIANTIL EN ENTORNOS VIRTUALES DE APRENDIZAJE DE EDUCACIÓN SUPERIOR Y NIVEL MEDIO: REVISIÓN SISTEMÁTICA
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En el presente trabajo se analizó el uso de chatbots educativos en entornos virtuales de aprendizaje (EVA) de educación superior y nivel medio, como apoyo a la comunicación, la retroalimentación y el acompañamiento académico. El objetivo fue determinar la influencia de estos recursos en la interacción, el aprendizaje y la satisfacción estudiantil, ante la creciente integración de tecnologías digitales en la educación formal. Se desarrolló una revisión sistemática con base en las directrices PRISMA 2020. Para ello, se recuperaron publicaciones de Scopus, Web of Science e IEEE Xplore correspondientes al período 2020-2025; los estudios finalmente incluidos pertenecieron a 2021-2025. El proceso de identificación, selección y análisis inició con 151 registros y concluyó con 30 artículos evaluados mediante la Herramienta de Evaluación de Métodos Mixtos (Mixed Methods Appraisal Tool, MMAT). Los resultados evidenciaron efectos positivos asociados con la retroalimentación inmediata, los contenidos personalizados, la comunicación asincrónica y el acompañamiento académico. En el aprendizaje, se reportaron mejoras en rendimiento, autoevaluación y motivación mediante contenidos adaptativos. La satisfacción se relacionó con autonomía, accesibilidad y reducción de la ansiedad. Se concluye que los chatbots contribuyen al fortalecimiento del aprendizaje y de la experiencia educativa.
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